ASG GH follows to the Laws of the Republic of Azerbaijan, legal enactments of air transportation regulation in the scope of  passengers, baggage and cargo  handling services, as well as  to industry standards and rules of air carriers.

Passenger and baggage check-in

• To go through the established pre-flight formalities (check-in procedures, excess baggage fees, inspection, customs border and other formalities, registration of exit and entry documents), the Passenger must arrive at the check-in place with the documents necessary for travel no later than the time specified by the Airline (or its agent). Check-in  for international flights at the airport at ends one hour before the time of departure. If the Passenger arrives at the check-in desk after its end or  without the necessary travel documents, the airline has the right to cancel the booking and is not obliged to delay the flight. The airline is obliged to inform the passenger about the check-in deadline in advance.
• To complete the check-in process and register the baggage, the Passenger must provide a document based on which the Ticket was issued. If it's necessary, the Passenger must have documents certifying the special conditions for the carriage of himself and his baggage (a power of attorney for a child, a medical report, a veterinary certificate, etc.)
• The seat that  passenger wants to deisgnate  in accordance with the class of service can be provided only upon availability.
• At the check-in desk,the passenger receives the boarding pass, which includes the passenger's initials and surname, flight number, departure date, departure time and seat on board the aircraft. Boarding of the passenger  on corresponing flight is realized on base of the boarding pass, presented by the passenger
• The boarding finishes 15 minutes before the departure of the flight. The passenger is informed about this at check-in desk.

Carriage of special categories of passengers:

The special category of passengers (SCPs) and their baggage are subject to the general conditions of carriage.

The rules set out below  concern only to the features related to the provision of special amenities and safety of transportation, the application of tariffs and the compliance with the requirements of state authorities.

Transportation of passengers with disabilities and reduced mobility (PRM):

• Passengers with disabilities  and reduced mobility are provided with pre-arranged seats. When a PRM passenger  is transported, the Airline must be provided ( not later than 48 prior to departure of the AC)  with  medical report signed by a doctor, containing a permit for  air transportation , as well as requirements for the conditions of carriage.
• PRM Passengers, who are medically prohibited from using oxygen cylinders, are not accepted to carriage.
• Carriage of seriously ill passengers and patients on stretchers or in a wheelchair is carried out only if accompanied by persons or a doctor (if the patient's condition / health requires medical supervision)
• A blind / deaf passenger is transported with an accompanying person or accompanied by a guide dog (provided that such a dog will be at his feet during the flight in a muzzle and on a leash)

Transportation of pregnant women, postpartum women and newborns:

• Pregnant women are transported according to the requirements of the carrier
• Pregnant women may be transported if they are provided with a written medical report stating that there are no contraindications to air transportation on the date of the flight specified in the ticket and the period of pregnancy. A medical certificate must be issued no earlier than 7 days before the flight. If there are no medical documents, transportation of pregnant women is prohibited.
• Transportation of birth mothers and newborns during the first 7 days after delivery is prohibited.

Below we provide information about the items prohibited for carriage in baggage.